I became aware of XPS through meeting Andy Lickiss at a networking event (he’s a lovely chap). I am a Limited business operating with a network of associates so must juggle all the technical aspects of my business on my own. This includes my pc, having backed up data, printer, website and all the things that could possibly go wrong with any of these. My business would come to a standstill if any of these elements weren’t working. As my business has grown, I have realised how dependent I am on these and had entered into an ‘ad hoc’ arrangement with a small IT company. The fact that I have moved to XPS and been extremely happy since is because all the things the ‘other’ company said they would assist with … well… they failed on every count and caused me lost time and lost trust in third party support. Cost, failed promises, not answering calls or coming back to me (even with ‘urgent’ requests) were but some of the issues I faced as well as the expense from the ‘other’ provider which was considerable for a one-person business owner. All these issues are a thing of the past thanks to XPS and there is a reason why XPS are a recommended partner for small business owners by The York Business Team at Make It York. I can recommend XPS very highly, they are friendly, don’t make me feel ‘daft’ no matter what I ask, their helpline is there for my every need and the service is so efficient and meets my needs. I now have peace of mind that I have all my data backed up and tech support if anything in my working world packs in or stops working as I need it to. Thank you XPS (and Andy, my account manager but also a very technically adept person who often resolves a lot of my queries as well) for making a small business owner have 1 less things to worry about and all for an extremely reasonable rate. Now I can get on with what I want to focus more of my time on – the business of coaching and change management.
Hunters have used the exemplary services of XPS for several years, their level of expertise, knowledge, service and commitment to getting the right solutions to fit our business is second to none. We were so impressed with the service they provided to our owned offices we made them the mandatory IT support company for our national network of over 200 franchised offices. In our opinion they are the best IT Support company we have ever worked with.
XPS Solutions Ltd were recommended to me by chance when STROMA had serious issues with a previous supplier during the installation of our SonicWall Security Firewall two years ago.
From the word go, XPS Solutions Ltd did a thoroughly professional job resolving all the problems promptly. Their skill and expertise were clearly evident, so much so that I commissioned XPS Solutions Ltd to assist me with the daunting task of virtualising all our IT systems.
Needless to say, the project was a total success and thanks to their meticulous planning and implementation strategy and superior technical expertise, the project was completed on-schedule with no disruption to the STROMA user base.
STROMA now truly depends on XPS Solutions Ltd expertise and technical knowledge for our IT consultancy and support needs.
With great technical skills, a solid understanding of our business needs, and a keen focus on customer service, I cannot recommend XPS Solutions Ltd more highly.
At Kendall Accountancy Services we like to be able to provide our clients with a quick response as we feel that there is nothing worse than someone worrying about something we can explain or prepare the ease a financial stress.
With very short notice of less than one week, I asked XPS to provide me with a laptop for my new apprentice. Laura made a note of all out requirements then presented us with various options that would meet our budget and needs.
Not only did Laura arrange this for me promptly, but after the arrival of the laptop she also took the time to check everything was okay, despite being off work on sick.
I was very pleased with the outcome and I would not hesitate to recommend Laura to family, friends or clients.
At Hemingway Bailey we always try to keep up to date with technology as the face of accounting software changes as technology progresses. Dealing with confidential information on a daily basis also means we need to have good security measures in place to protect out digital information.
We employed XPS Solutions to look at our back-up system, which we were quickly outgrowing. We were visited by two team members wo proceeded to install an agreed piece of software. They then gave us full training on how to use the software to its full potential. The program itself if very good value for money and is the perfect solution for us.
However, it was the customer service that really impressed us. Whist XPS were at our office they looked at all other aspects of our hardware and software needs. We were made aware of issues we were not even aware of; and now have extra pieces of upgraded hardware and software, which has undoubtedly saved us hassle, time and money in the long term.
We would have no hesitation in recommending XPS Solutions for anybody experiencing IT problems or anybody who just wants to future proof their systems!
We originally contacted XPS due to their reasonable support costs. XPS Solutions have always been very reliable, honest and clear and have provided us with an extremely high level of support in all aspects of our IT since day one. I would be happy to recommend XPS to companies of any size.
Recently became an XPS customer and my first experience was nothing short of fantastic. Sam could not have done more, resolved the issue brilliantly and kept me informed at all times.
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